Terms and Conditions

3. Booking & Availability

All bookings—including priest assignments, temple venues (e.g., Omkareshwar, Ujjain), and
time slots—are contingent upon realtime availability. While we endeavor to honor your
preferences, unforeseen circumstances may necessitate changes. Such circumstances include but
are not limited to:  

• Natural disasters (floods, earthquakes, extreme weather).  
• Temple closures due to VIP visits, festivals, security protocols, or administrative orders.  
•  Priest unavailability (illness, emergencies).  
•  Public safety concerns (crowd control, riots, pandemics).  
•  Technical failures (livestream disruptions, payment gateway errors).  

In such cases, Shivaseva.com reserves the right to substitute priests of equivalent expertise,
reschedule rituals, or relocate services to alternate temples. You will be notified promptly via
email/SMS and offered a full refund or priority rescheduling. Third-party dependencies (e.g.,
temple authorities, payment processors) are beyond our control, and we disclaim liability for
delays or cancellations caused by such entities. We will notify you promptly via email/SMS and
offer a full refund or rescheduled booking at your discretion.    

3.1 Subject to Availability:

  
    Specific priests, temples (e.g., Omkareshwar, Mamleshwar), dates, and ritual slots are not
guaranteed and depend on:  
      Priest health/availability.  
      Temple authority approvals.  
      Material sourcing (e.g., seasonal flowers, milk).  
    We may substitute priests/venues of equal expertise without prior notice.  

3.2 Unforeseen Circumstances:

  
    Services may be altered, rescheduled, or canceled due to:  
      Natural Disasters: Floods, earthquakes, extreme weather.  
      Temple Closures: VIP visits, security emergencies, festivals, or administrative orders.  
      Public Safety: Crowd control, riots, pandemics, or political unrest.  
      Technical Failures: Livestreaming disruptions, power outages.  
    In such cases, we will:  
      Notify you via email/SMS within 24 hours.  
      Offer a full refund or rescheduling (your choice). 

 
3.3 Third-Party Dependencies: 

 
    We are not liable for delays/cancellations caused by temples, priests, or payment gateways.  

4. Payments, Refunds & Cancellations 

 
Full payment is required to confirm bookings, and prices may vary based on ritual complexity,
temple fees, or seasonal demand. If you cancel 7+ days before the scheduled date, 75% of the
payment will be refunded (minus administrative costs). Cancellations made 48 hours to 7 days
prior qualify for a 50% refund. No refunds are provided for cancellations within 48 hours of the
ritual, as priests, materials, and temple slots are secured in advance. If Shivaseva cancels a
booking for any reason, you will receive a full refund or rescheduling option. Late arrivals (>15
minutes) for inperson puja forfeit the service without refund.  

4.1 Payment Terms:

  
    Full payment is required to confirm bookings.  
    Prices may vary based on ritual complexity, temple fees, or seasonal demand (e.g., Shravan
month).  

4.2 Cancellation by You: 

 
    7+ Days Before Puja: 75% refund (25% deducted for administrative/logistical costs).  
    48 Hours to 7 Days Before: 50% refund.  
    <48 Hours Before: No refunds (materials/priests are booked, and temple slots are
nontransferable).  
    NoShows: Late arrivals (>15 mins) for inperson puja forfeit the ritual without refund.  

4.3 Cancellation by Us: 

 
   If Shivaseva.com cancels a booking for any reason, you will receive a full refund or the option
to reschedule. Partial service disruptions (e.g., temple closure midritual) will result in a prorata
refund or rescheduling of the remaining service.  .  

4.4 Partial Services:  

    If a ritual is interrupted (e.g., temple closure midpuja), we will refund a prorata amount or
reschedule the remainder. 

 
4.5 Chargebacks & Disputes:  

    Unauthorized payment disputes may result in permanent account suspension and legal
action.  Fraudulent chargebacks or payment disputes may lead to permanent account suspension
and legal action to recover losses.  

5. User Responsibilities  

You agree to provide accurate details (e.g., names, birth charts, gotra) for rituals, as errors may
affect spiritual efficacy. For inperson services, adhere to temple dress codes, arrive promptly,
and treat priests and premises respectfully. Unauthorized recording or distribution of

livestreamed rituals is prohibited. You are responsible for account security and liable for
unauthorized access due to shared passwords or compromised devices.  

5.1 Accuracy of Information: 

 
   You must provide accurate personal and ritual details, including full names, birth charts
(nakshatra, gotra), and special requests. Errors may void the spiritual efficacy of rituals, and
Shivaseva.com bears no responsibility for such outcomes.  
5.2 Code of Conduct  
InPerson Services: Adhere to temple dress codes, arrive punctually, and treat priests, staff, and
premises with respect. Disruptive behavior (e.g., intoxication, loud arguments) will result in
immediate expulsion without refund.  
Online Services: Do not record, distribute, or commercially exploit livestreamed rituals without
explicit written consent.

5.3 Account Security:  

   You are solely responsible for unauthorized access due to shared passwords, compromised
devices, or negligence. Report suspicious activity immediately to [Your Support Email].  .  

6. Limitations of Liability  

Shivaseva.com acts as an intermediary between devotees, priests, and temples. We are not liable
for outcomes of rituals, astrological advice, priest conduct, thirdparty errors (e.g., payment
gateway failures, temple internet outages), or damages/losses incurred during inperson services
(e.g., theft, property damage). Force majeure events—including natural disasters, wars, strikes,
or government orders—absolve us of liability for service disruptions.  

6.1 Service Outcomes: 

 
   Shivaseva.com acts as an intermediary between devotees, priests, and temples. We do not
guarantee spiritual results, divine blessings, or fulfillment of astrological predictions.  

6.2 Third-Party Risks: 

 
   We disclaim liability for:  
Priest Conduct: Delays, ritual errors, or personal disputes.  
Temple Property: Theft, damage, or loss of belongings during in-person services.  
Technical Failures: Livestream lag, video quality issues, or payment gateway downtimes.  

6.3 Force Majeure:  

    Not liable for failures due to events beyond our control (war, terrorism, government
orders).  We are not liable for disruptions caused by events beyond reasonable control, including
wars, strikes, government orders, or epidemics.  

7. Intellectual Property  

All content on Shivaseva.com (text, images, rituals, trademarks, workflows) is our exclusive
property. Unauthorized use, reproduction, or commercial exploitation is strictly prohibited.
Testimonials or media shared by you may be used for promotional purposes unless explicitly
opted out.  

7.1 Ownership: 

 
    All website content (text, images, rituals) is owned by Shivaseva.com. Unauthorized use is
prohibited. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.  

7.2 User-Generated Content:  

   Testimonials, photos, or videos shared by you may be used for promotional purposes across
our website, social media, or marketing materials unless you explicitly opt out via our support
mail.